In the section of the catering business management we dedicate today to the service space in the room. Everyone knows that the soul of a restaurant is its cuisine, this is true but in many cases a poor room service can greatly tarnish the good work being done in the kitchen.
Many times we eat at reputable establishments observed during the room service staff are committed serious errors and mistakes. The easy solution when we in this situation is the blame on the waiter who is moving from one side to another reserve a good red wine while carrying it to the client or the assistant who can not give a clear explanation to a client. But the truth is that responsibility must fall always in the direction of the establishment and in the middle and as the head waiter, that the safest thing is that in many cases no one has bothered to explain to the waiter as is customary offer the service of wine in that house or that assistant just starting to work, such as when, how and what explanations should be given to customers when asked.
Many times we eat at reputable establishments observed during the room service staff are committed serious errors and mistakes. The easy solution when we in this situation is the blame on the waiter who is moving from one side to another reserve a good red wine while carrying it to the client or the assistant who can not give a clear explanation to a client. But the truth is that responsibility must fall always in the direction of the establishment and in the middle and as the head waiter, that the safest thing is that in many cases no one has bothered to explain to the waiter as is customary offer the service of wine in that house or that assistant just starting to work, such as when, how and what explanations should be given to customers when asked.
The best way to have all these items checked is clearly defining what type of service is adequate and we give in our establishment, with which human and material resources we have to offer and what tools we to facilitate our team to get it. All this information is captured in a document that call room procedures manual.
This manual will collect from the number of tables and seats that have the facility opening hours and closing, type of cuisine on offer, staff have in cinemas, its ranks and jobs assigned to each, etc.. This document likewise include the quality standards we offer to our customers, this will detail carefully from the customer's receiving process, to establish how each of the phases of the service, to the farewell customer. Also incorporate a protocol for handling complaints and claims, one for possible emergency care and minor accidents or incidents that may emerge propientre the customers etc etc.
The procedures manual will be accompanied by such documents annexes all computer tools , bursts, check list , and any type of document barrier to use room service, as photos will be mounted as the bar assembly diagrams of skeletons for Facilities, photos and tables are mounted so.
then provides a link from which you can download a real document as an example of manual procedures. This in particular what I did for a restaurant in Alicante Bol. Missing documents attached but serves to get an idea of \u200b\u200bhow to prepare a manual of procedures for the living room of his establishment.
DOWNLOAD HERE SAMPLE ROOM PROCEDURES MANUAL
not hesitate to contact with me by mail any doubt about it. Ideally
in a manual of procedures for each department of our company HR, kitchen, etc. You compare. We must also bear in mind a procedures manual to be a living element that must be correcting and constantly being improved. In the case of the operating room the responsible for the correct application thereof shall be the head waiter.
This manual will collect from the number of tables and seats that have the facility opening hours and closing, type of cuisine on offer, staff have in cinemas, its ranks and jobs assigned to each, etc.. This document likewise include the quality standards we offer to our customers, this will detail carefully from the customer's receiving process, to establish how each of the phases of the service, to the farewell customer. Also incorporate a protocol for handling complaints and claims, one for possible emergency care and minor accidents or incidents that may emerge propientre the customers etc etc.
The procedures manual will be accompanied by such documents annexes all computer tools , bursts, check list , and any type of document barrier to use room service, as photos will be mounted as the bar assembly diagrams of skeletons for Facilities, photos and tables are mounted so.
then provides a link from which you can download a real document as an example of manual procedures. This in particular what I did for a restaurant in Alicante Bol. Missing documents attached but serves to get an idea of \u200b\u200bhow to prepare a manual of procedures for the living room of his establishment.
DOWNLOAD HERE SAMPLE ROOM PROCEDURES MANUAL
not hesitate to contact with me by mail any doubt about it. Ideally
in a manual of procedures for each department of our company HR, kitchen, etc. You compare. We must also bear in mind a procedures manual to be a living element that must be correcting and constantly being improved. In the case of the operating room the responsible for the correct application thereof shall be the head waiter.
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